If you submit a query within 24 hours of receiving the shipment, we will initiate the refund process.
Consumables: At Doit Industries India Private limited, we take your satisfaction with our consumable products seriously. If, for any reason, you are not completely satisfied with your consumables purchase, we offer a refund within 24 hrs. of the original receiving date. To qualify for a refund, the consumable product must be unopened and in its original packaging. We understand that sometimes choices change, and we want to make the return process as smooth as possible. Please reach out to our customer support team to initiate your refund, and they will guide you through the process, ensuring that it is handled efficiently.
Machines: Our commitment to your satisfaction extends to our machinery products as well. If you find yourself in a situation where you need a refund for a machinery purchase, we are here to assist. Refunds for machinery items are available within 7 days of the original purchase date. To qualify for a refund, the machinery product should be returned in its original condition and packaging. Our dedicated customer support team is ready to help you with the process. Simply get in touch with us to initiate your machinery refund request, and we’ll ensure that it is processed promptly. Your trust in our machinery products and your contentment are our top priorities.
The refund time period for different modes of payments is provided below.
State / country
Up to 7 working days
Out of India:
By Air – upto 15 days
By Sea – Up to 2 Months
The delivery time period for different modes of payments is provided below.
State / country Timeline
Within India: Up to 2 to 7 working days
Out of India: By Air – upto 15 to 20 days
By Sea – Up to 2 to 3 Months
If your payment fails during the refund process, you can expect to receive your refund within 5 to 6 business working days. If you do not receive the refund as expected, please don’t hesitate to get in touch with us.
Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.
5.Defect and damage:
Our defect and damage policy guarantees the quality of our products. If you receive an item with manufacturing defects or damage, please notify us within 7 days of receipt. We will promptly replace the item or provide a refund, ensuring your satisfaction with our products remains uncompromised. Your trust in our commitment to quality is our utmost priority.
6.Refund for Pay on Delivery Orders:
We do not offer “Pay on Delivery” for orders. Our secure and efficient payment methods are available during checkout. Choose from a variety of trusted options for your convenience. For assistance or questions, our customer support team is here to help.
7.Shipping Cost Refunds:
Items, return shipping costs of shipment will be not refunded
Note: will not refund the shipping cost incurred in case of remorse returns.